Return and refund policy

Important: Placed Orders Cannot Be Canceled

Once an order has been placed, it cannot be canceled. As soon as an order is confirmed, it is immediately processed in our system, and our warehouse receives all necessary information. Therefore, it is not possible to cancel a placed order. We strongly advise you to carefully review your order before finalizing it. For any questions or assistance, our customer service team is ready to help. We apologize for any inconvenience.

Damaged or Defective Product

If you receive a damaged or defective product, please report it to us immediately. We will arrange a free replacement and cover all associated costs.

To exchange or return a damaged product, please email us at info@dezinery.com or fill out the contact form on our Contact page. Ensure you include your order number, photos of the damage, and detailed information about the issue. This quick and detailed information is essential for a smooth resolution of your request.

Who Covers the Return Costs?

Return costs for a returned product are the responsibility of the customer. Please confirm the return address with our customer service before sending the product back. We are not liable for returns sent to an incorrect address; this is at your own risk.

Refund Policy:

Refund Timeline:
We aim to refund the amount for the returned item within 3-5 business days after receiving it. This period allows us to carefully process the return and ensure all relevant checks are completed.

Options During Return Submission:

When submitting a return request to our customer service, we offer various options to ensure the return process meets your needs. Our dedicated customer service representatives will guide and assist you in choosing the most suitable solution for your specific situation. Options may include the refund method, exchange options, or other appropriate arrangements.

Refund Conditions:

The returned item must comply with our return policy.

Communication Throughout the Process:

We value transparent communication throughout the entire return process. Our customer service team is ready to answer any questions and keep you informed about the progress of your refund. You will be updated at every step, so you can confidently follow the process.

How to Submit a Return?

To submit a return, email info@dezinery.com or fill out the contact form on our Contact page. Be sure to include your order number and reason for return for faster processing.

We appreciate your understanding and thank you for your trust in our service.