Privacy Policy

About Our Privacy Policy

Dezinery highly values your privacy. We process only the data necessary to improve our services and handle the information we collect about you and your use of our services with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the Dezinery website and its associated services. The effective date of this policy is 27/02/2021, and with the publication of a new version, all previous versions become invalid. This policy explains what data we collect, how we use it, with whom it may be shared under specific conditions, how we protect your data, and your rights regarding your personal information.

If you have any questions about our privacy policy, please contact our Privacy Officer using the details at the end of this policy.

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Data Processing

Below, we explain how we process your data, where it is stored, the security measures we use, and who has access to your data.

E-commerce Software - Shopify

Our online store is developed using Shopify software. Personal data provided for our services is shared with Shopify. Shopify has access to your data to provide technical support but will never use it for any other purpose. Shopify is contractually obligated to take appropriate security measures, including SSL encryption and a strict password policy. Shopify is a certified credit card data processor.

Shopify collects technical data (such as cookies) to improve software performance but does not store personal data. Shopify may share collected data within its own corporate group to enhance its services. Shopify complies with EU/US Privacy Shield regulations, meaning your data may be processed in the United States.

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Email & Mailing Lists - Shopify

We send newsletters and transactional emails via Shopify. All email confirmations from our website are sent through Shopify’s servers. Shopify does not use your name or email for its own purposes. At the bottom of each automated email from our website, you will find an unsubscribe link. Clicking it will stop further emails from our site, but this may affect website functionality.

Shopify uses cookies and other technologies to track email interactions, such as whether an email was opened. Data is stored for 30 days to improve email services. Shopify reserves the right to use collected data to enhance its platform and may share information with third parties as needed.

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Office365

For our business email communications, we use Office365 services. This provider has implemented security measures to prevent misuse, loss, and corruption of data. Office365 does not have access to our inbox, and all email correspondence is handled confidentially.

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Payment Processors - Mollie

We process online payments through Mollie, which collects necessary payment details (such as name, address, and credit card/bank details). Mollie is required to protect personal data and may share anonymized data with third parties to improve its services. Mollie does not store data longer than legally required.

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Shipping & Logistics - DPD

To deliver your order, we use DPD logistics services. Your name and address are shared with DPD only for delivery purposes. If DPD uses subcontractors, they may also receive your data for fulfillment purposes.

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Purpose of Data Processing

General Processing Purpose

We use your data only to provide our services. This means data processing is always directly related to the order you place. We do not use your data for targeted marketing.

If we need to contact you outside of your initial request, we will first ask for explicit consent. Your data is not shared with third parties, except where legally required (e.g., bookkeeping and administrative obligations).

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Automatically Collected Data

Certain technical information (such as IP address, web browser, and operating system) is collected automatically to improve our services. These are not considered personal data.

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Legal Obligations

Dezinery may be required by law to share your data in connection with tax or criminal investigations conducted by government authorities. In such cases, we will take all legal measures to protect your data.

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Data Retention Periods

We store your data as long as you remain a customer. If you indicate that you no longer wish to use our services, we will treat this as a deletion request.

Invoices containing your personal data will be stored for as long as required by financial and administrative laws. Employees will no longer have access to customer profiles once services are terminated.

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Your Rights

Under Dutch and European privacy laws, you have the following rights regarding your personal data. Below, we explain these rights and how you can exercise them:

Right of Access

You have the right to view the personal data we have stored about you. You can request this from our Privacy Officer, and you will receive a response within 30 days. If your request is granted, we will send a copy of your data to your registered email address along with a list of any third parties who have processed your data.

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Right to Rectification

You have the right to request corrections to any inaccurate personal data we have stored. Upon request, you will receive confirmation of the updated information within 30 days.

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Right to Restriction of Processing

You have the right to request temporary restriction of your personal data processing. If granted, we will pause data processing until you lift the restriction.

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Right to Data Portability

You have the right to request that your data be transferred to another service provider. If granted, we will send copies of all processed data in a machine-readable format. In most cases, this will terminate our services due to the loss of secure data connections.

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Right to Object & Other Rights

You may object to how we process your personal data. If you file an objection, we will immediately stop processing your data until the objection is resolved.

You also have the right to not be subject to automated decision-making or profiling. We do not use automated systems to make decisions about you. If you believe otherwise, please contact our Privacy Officer.

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Cookies

Google Analytics

Our website uses cookies from Google Analytics to track visitor behavior and improve services. Google may be required to share this data with authorities. We do not allow Google to use collected analytics data for other Google services.

Third-Party Cookies

If third-party software solutions use cookies, this will be stated in our privacy policy.

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Privacy Policy Changes

We reserve the right to modify our privacy policy at any time. The most recent version will always be available on this page. If significant changes are made, we will notify you via email.

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Contact Information

Dezinery
📧 Email: info@dezinery.com